We are seeing a spike in respiratory illness, especially in children, and receiving a high volume of calls for appointments. Please see the information below to help you understand what you can do at home, when you should call our office and when you need to go to the emergency room.

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When to call our office:

• There are special considerations for respiratory illness in children. Family Doctor Tips on Caring for Children with Respiratory Symptoms is a resource which answers many common questions – including when to call the doctor’s office.

• If you or your child are at higher risk for complications from respiratory illnesses, please call our office right away so we can determine whether you need to be seen and should be prescribed treatment.

• You may be offered a virtual appointment if it is appropriate for you. This is one way we can determine if you need to be seen in person.

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Helpful tips on how you can deal with the pain medication shortage:  ENG Resource  / FR Resource

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When to go to the Emergency Room (ER):

• Emergency rooms are currently facing capacity issues. However, in some cases, it is the only place to get the right care. Use this guidance to help determine if you or your child need to visit an ER.