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Contact Us

General Reception

For information on PQCHC programs and services, General Reception at PQCHC is open to serve you by phone:

  • Monday, Tuesday and Wednesday, 8:30 a.m. to 8:00 p.m.

  • Thursday and Friday, 8:30 a.m. to 4:30 p.m.


We are located at 1365 Richmond Rd.  You can park in the lot out front. Please be advised that Google Maps may be inaccurate and try to send you to the back of the building. Please note that you should enter at the front of the building, from Richmond Rd. Do not try to enter from Starflower Lane.


1365 Richmond Road, Ottawa, ON,  K2B 6R7




Primary Care Clinics

PQ Primary Care Clinic

Hours and contact details

South Nepean Primary Care Clinic

Hours and contact details

Please do not send personal health information by email. If you have a question regarding primary care services, please call the clinic directly at 613-820-2001.  

Contact for journalists only: 

Driving Directions

Pinecrest-Queensway Community Health Centre is located on Richmond Road. If you are taking Highway 417, exit at Pinecrest and go north to Richmond Road. Turn right onto Richmond Road. PQCHC is the three-story red brick building on the left just past Croydon Avenue and the Lincoln Heights car dealership.

Bus Directions

PQCHC is located roughly 500 meters from the Lincoln Fields transit station which is serviced by many major bus routes. Use the OC Transpo Route Planner to plan your trip to PQCHC, or call OC Transpo at 613-741-4390 for up-to-date route and schedule information.

We Want Your Feedback!

Pinecrest-Queensway Community Health Centre is committed to providing high-quality services. If you have a concern, an idea of how we could better serve you, or a compliment, please let us know by: 

  • Talking to your provider.

  • Contacting the Chief Executive Officer by either leaving a telephone message or  dropping off your written concern at the main reception.

  • Submitting a client feedback/complaint by emailing

If assistance is needed to bring an issue forward, a staff member or cultural interpreter is available to assist you through the reception desk. 

Please email and share with us if you have an employee or program specific comment.  All comments collected will remain anonymous, or you can include your contact information for follow up.

Client Experience Feedback
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