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System Navigation

It can be difficult for people to know what support is available to them. This service can help people better understand the health and social service system.  


Services are provided Monday to Friday. Appointments are available
in-person, virtually, by phone, or video chat. Please call the centre to make an appointment with a System Navigator.

How We Can Help

System Navigators can:

  • Help you identify your needs

  • Help you set goals and create a care plan

  • Support you in achieving the goals set out in your care plan

  • Refer you to the health and social services you need

  • Support you to advocate for services

For more information or to book an appointment please contact 613-820-4922 ext. 3040. You can also complete the form below.

System Navigation is available to residents living within our catchment area or receiving at least one other program or service at our agency.  Please refer to the coalition map to find the Community Health Centre or Community Resource Centre in your area.  Resources for Women Families Youth Seniors Children in Ottawa | Find Your CHRC (


If you’re a patient of our medical clinic, speak to your nurse or doctor for a referral to System Navigation. 

If you’re supporting someone who could benefit from meeting with a System Navigator, please don’t hesitate to call us or download the referral form below. 

We are occasionally available upon request to provide outreach and education to local groups and agencies. 

Below is a link to the online referral form (available in English or French).

Which services are best for you?

While you wait eagerly for your first appointment, we invite you to explore our programs and services virtually.  Simply tell us who you are and what you support you need - the website will do the rest!

Visit Us

Pinecrest-Queensway Community Health Centre’s General Reception is located at: 

1365 Richmond Road, 1st Floor

Ottawa, ON K2B 6R7

Phone: 613-820-4922

Fax: 613-288-3407

*Please do not send personal health information by email. If you have a question regarding primary care services, please call the clinic directly at 613-820-2001.

Driving Directions

Pinecrest-Queensway Community Health Centre is located on Richmond Road, across from Lincoln Fields. If you are taking Highway 417, exit at Pinecrest and go north to Richmond Road. Turn right onto Richmond Road. PQCHC is the three-storey red brick building on the left just past Croydon Avenue and the Lincoln Heights car dealership.

Bus Directions

PQCHC is located roughly 500 meters from the Lincoln Fields transit station which is serviced by many major bus routes. Use the OC Transpo Route Planner to plan your trip to PQCHC, or call OC Transpo at 613-741-4390 for up-to-date route and schedule information.

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