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Plans & Reports

2021 Bridging Action Plan

We have created a Bridging Action Plan to guide us through 2021 to keep us inspired, responsive and accountable.

2021 Bridging Action Plan English

2021 Bridging Action Plan French

COVID-19 Pandemic: Community Needs Assessment 


 Phase II (July to September 2020) highlights the results from 305 survey responses. This assessment looks at how needs may have shifted from Phase I, with the goal of ensuring services are relevant and responsive to the communities served. 

Phase II - Zooming in on a Pandemic:

From the Global to a Hyperlocal Catchment Area Community Needs Assessment

Over March and April 2020, PQCHC’s Community Health Services department conducted a series of wellness checks to identify the prevalence of various needs including: food security, computer access and internet access.

Phase I - Community Needs Assessment Report

Phase 1- Community Needs Assessment Condensed Report

Phase 1 - Community Needs Assessment Executive Summary


Evaluation of Equity in Education's 3-year Pilot Project

With the goal of reaching more students who would benefit from Pathways to Education programming, PQCHC has been working with stakeholders over the past several years to establish a Collective Impact initiative called Equity in Education (EiE) to explore ways to collectively address the gap in high school graduation rates among low-income communities in Ottawa. In January 2018, EiE received three years of funding from the Government of Ontario’s Local Poverty Reduction Fund (LPRF) to test a new approach to improving educational outcomes for youth living in low-income neighborhoods in Ottawa. 

EiE Final Evaluation Report

EiE Final Evaluation Executive Summary

Ottawa Food Bank Survey

As part of an ongoing pilot program with the Ottawa Foodbank, visitors to our three community food banks were surveyed to better understand the need in the community and the impact of having trained Community Health and Resource Centre employees provide food support. Our preliminary results are below.

Ottawa Food Bank Survey Preliminary Results

Annual General Meeting Minutes

Final 2019 AGM Meeting Minutes

Final 2018 AGM Meeting Minutes

Annual Reports

2019-2020 English
2019-2020 French

Board of Directors Minutes

2020 Final Board Minutes

2019 Final Board Minutes 


Financial Statements

Audited Financial statements 2019-20

Quality Improvement Plan


2019-2020_Quality Improvement Plan Summary 

Operating Plan 2018-2020

2018-2020 Operating Plan

Broader Public Sector Accountability Act 


The Broader Public Sector Accountability Act, 2010 (BPSAA) contains rules and accountability standards for designated broader public sector organizations on expenses, perquisites, and the procurement of goods and services. It also contains specific requirements for hospitals and Local Health Integration Networks, such as reporting on the use of consultants. 

Posting of Expenses

A summary of expenses of board members, the CEO, Board President and members of senior management that report directly to the CEO or Board President.


October 1,2019 - March 31, 2020

April 1, 2019 - September 30, 2019

October 1, 2018 - March 31, 2019

April 1, 2018 – September 30, 2018 

October 1, 2017 to March 31, 2018 

April 1, 2017 to September 30, 2017 


Report on Consultant Use

A summary of consultants used by the organization.  A consultant is defined as a person or entity that under an agreement, other than an employment agreement, provides expert or strategic advice and related services for consideration and decision-making.

April 1, 2017 – March 31, 2018

Multi-Sector Accountability Agreement – Bi-Annual Compliance Report 

Declaration of Compliance – June 2020


© 2019 Pinecrest-Queensway Community Health Centre. Designed and developed by LONDONmiddlebury.

1365 Richmond Road, 2nd Floor
Ottawa, ON  K2B 6R7