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Pinecrest-Queensway Medical Clinic

Pinecrest-Queensway Community Health Centres provide services to residents in their own neighbourhoods. Clients have access to a wide range of primary care and health promotion programs that can help you and your family. 

Your Healthcare Team

We are a team of health professionals working together to help you. Our team includes doctors, nurses, nurse practitioners and more. Clients of our medical clinic have one main health care provider, but at times an appointment may be booked with any one of the team, if your health care provider is not available.

After Hours

After hours advice is available to our clinic clients. To access this care, please contact the on-call service at 613-239-4390.  As this number is not an emergency service you must call 9-1-1 or go to the closest emergency room if you are experiencing a medical emergency. 

This service is for medical issues that cannot wait until regular working hours. The message centre will ask questions to determine the nature and urgency of your call and record your contact information. This information will be provided to the on-call physician, who will call you back. 


The after hours service does not refill medications or narcotics. 


After Hours Care is Available:


Monday to Friday 4:30 pm to 8:00 pm

Saturday & Sunday 9:00 am to 5:00 pm

Contact Us

Pinecrest-Queensway Community Health Centre’s medical clinic is located at: 

1365 Richmond Road, 2nd Floor

Ottawa, ON K2B 6R7

Phone: 613-820-2001

Fax: 613-820-2006

After Hours Care: 613-239-4390

Primary Care Clinic Hours 

Only essential in person appointments will be held in the clinic. 

Phone appointments are available Monday to Friday. 


We no longer offer clinic evening hours until further notice.

If you are a clinic client, please call 613-820-2001 (Monday, Tuesday, Wednesday & Friday from 8:30 am to 4:15 pm, Thursday from 1:00 to 4:15 pm. 


DO NOT VISIT the clinic without an appointment.  Do not bring other family members or friends to appointments unless you need special assistance. 

Please note that the clinic is closed over the lunch hour (12 - 1 p.m.) and that phone lines close 15 minutes before the end of each clinic day.