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Medical Clinic Overview

Pinecrest-Queensway Community Health Centre provides services to residents in their own neighbourhoods. Clients have access to a wide range of medical care and health promotion programs that can help you and your family at two primary locations.

Clinic-Client Relationship

We look forward to working with you to help you manage your health. 

When you come to the clinic, you can expect: 

  • To be treated with respect and courtesy

  • To be treated in a professional manner

  • To receive information which will help you to make informed decisions about your health

  • To have your personal information kept confidential (within legal limits of privacy and confidentiality) and to have a say in making decisions about releasing personal information

  • To have access to your personal records as defined in privacy legislation

  • To make, if necessary, a complaint regarding your care


Clients of the clinic should: 

  • Bring their health card or other health insurance to each visit and show these to the receptionist 

  • Be on time for appointments

  • Ask questions when you may have them

  • Be an active participant in your own health care

  • Treat staff and others in the Centre with courtesy and respect

  • Be a part of a non-violent, non-abusive environment (no swearing or other threatening behavior)

  • Respect the Centre’s NO Scent Policy

Important Information

Non-Insured Clients 

Until your OHIP is in place the cost of some medical services may be covered. You may  be required to pay for other services like hospital fees, ambulance transportation, medications, routine eye exams and physiotherapy etc.


Booking Appointments

Appointments for the medical clinic may be booked by calling 613-820-2001. If you have an urgent or acute need, a nurse will speak to you by phone to determine how to best meet your needs. For a first appointment you will be asked to complete registration paperwork. 

If you are having a medical emergency, please go to the nearest hospital or call 9-1-1. 

Appointments are required for renewals of narcotics and/or completion of letters or forms. 


Missed Appointments

We try to be here when you need us and ask that you attend scheduled appointments. If you do not attend appointments the PQCHC medical clinic may no longer be able to offer you service.


Cancelling Appointments

To cancel or rebook your appointment please call us 24 hours in advance at 613-820-2001. If arriving late to your appointment results in you missing more than half of your appointment time, you will not be seen that day.


Interpretation Services

We provide language interpretation services to our clinic clients for medical appointments. Please let the receptionist know if you require interpretation when booking your appointment.


Medication Renewals

Medications are refilled at your appointments. If you have not done so, please ask your pharmacist to fax the request to our clinic. Please allow five working days for all medication renewals.


Privacy and Confidentiality


If at any time you have questions or concerns about  personal health information, the use of this information or the protection of your privacy within PQCHC, please do not hesitate to discuss your concerns with your service provider. 

Helping Paw Clinic at Woodroffe High School 

If you are a student at Woodroffe High School, you are able to access our clinical services at the Helping Paw clinic within the school. For more information, please contact the school at 613-820-7186 or visit their website.

Pinecrest-Queensway Clinic

South Nepean Clinic

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