Families First is a referral-based, Housing First Program supporting families moving from shelter to maintain housing.
In 2020, the Families First Program supported 441 households transitioning to and maintaining permanent housing. 99.3% of these families remained housed. Prior to Families First, which began in 2011, only 70% of families stayed housed, with 30% returning to shelter.
The Families First Program receives referrals from shelter case workers and provides community-based supports to families who are leaving shelter and moving into housing. The Families First Program offers support to families for a period of 9 months.
Help families find resources
Work with the family to create a goal plan to meet their needs
Provide support in a location where families feel mostcomfortable (including their home)
Connect families to services offering short and long-term support
Introduce families to social, recreational, health, employment and educational opportunities in their community
Provide referrals for practical supports such as furniture, food, clothing, etc
Services are offered in the family's language of choice