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Pinecrest Terrace

The Pinecrest Terrace Community House has been helping families keep food on their tables and maintain housing for over 40 years (since 1982!)

We are located at 2483-B Iris Street in the West End of Ottawa.

We are a mini community hub serving the 125 families who live in the Pinecrest Terrace Ottawa Community Housing neighborhood and anyone who needs food bank services within our much wider food bank catchment area.

We are an easy to access drop-in space, with supportive staff available right in the social housing neighbourhood where many of our clients live.

Pinecrest Terrace runs a food bank by appointment only.  Sorry no drop-ins.


Hours subject to change, please call for most updated information

  • Wednesday:  9:30 am - 4:30 pm (by appointment only, call ahead to book)

  • Friday:  9:30 am - 4:30 pm  (by appointment only, call ahead to book)

Appointments book up quickly! When you call, we will do our best to give you the soonest appointment available (appointments are booked 1-2 weeks in advance).

ELIGIBILITY:  To access our food bank, you must live in our catchment area. 


Go to Ottawa Foodbank enter your address and find out where your food bank is located.  You can also call 211 which would direct you to your local food bank.

To learn more about accessing food banks within the PQ catchment click: Food Bank


* The community house is closed from 1:00 pm - 2:00 pm for lunch each day)

Monday:  9:00 am - 5:00 pm 

Tuesday:  9:00 am - 5:00 pm

Wednesday:  9:00 am - 5:00 pm 

Thursday:  9:00 am - 5:00 pm

Friday:  9:00 am - 5:00 pm 

All our programs are completely free.

Our Community House offers after-school and summer programs for kids (6-12) who live in the Pinecrest Terrace Community. When funding allows, we run the ELF Literacy program, I Love to Sport programs, homework club and many other critical hours programs. We also offer a variety of social and recreational activities for children, special events, and family excursions.

We provide opportunities for community members to come together to get to know their neighbours, to learn skills, and gain a sense of belonging and wellbeing. When funding allows, we offer adult engagement and community-building opportunities, such as cooking, gardening, and adult art programs.

We host large community celebrations and community brunches regularly. These gatherings help people feel more connected and less isolated.

During moments of crisis and natural disaster, we provide coordination and guidance, and help lead the emergency response.  When there is violence and tragedy in the community, we are a safe, stable, trusted haven, present onsite immediately with Ottawa Community Housing and other key partners to provide support and referrals of all kinds.

Through our programs and daily interactions with the community, we develop strong relationships that are built over many years.

We are deeply embedded in the community, both in terms of our location, and the social connections we have created with community members. We know the community well and so are positioned well to provide individualized, appropriate support, and connect people with the services that they need. 

The Pinecrest Terrace team offers wrap-around supports: we make referrals and let the community know about the beneficial services and resources available to them.

To learn more, please reach out to our team at the Pinecrest Terrace Community House.

Yolanda Jones

Community House Coordinator


2483-B Iris Street

Ottawa, ON  K2C 1C7

Website Pinecrest Terrace

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Pinecrest Terrace Community House gratefully acknowledges the financial support of the

City of Ottawa and the Ottawa Food Bank

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