Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare
professionals work as a team with your family doctor or nurse
practitioner to help you stay healthy and get the care you need
throughout your life. It is often the first place people go when
they need health care.​
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare professionals work as a team with your family doctor or nurse practitioner to help you stay healthy and get the care you need throughout your life. It is often the first place people go when they need health care.​
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
Primary care:
Supports you at every age and stage of life.
Helps you stay healthy and feel your best.
Connects you to specialists and other services when
needed.
Helps prevent, find, and treat illnesses and health concerns.
Primary care:
Supports you at every age and stage of life.
Helps you stay healthy and feel your best.
Connects you to specialists and other services when
needed.
Helps prevent, find, and treat illnesses and health concerns.
Family doctors and nurse practitioners are central members of the primary care team that provides you care to support your health and well-being.
What Can Family Doctors and Nurse Practitioners Help With?
Family doctors and nurse practitioners can:
Diagnose and treat common illnesses and injuries.
Refer you to specialists when you need more specialized care.
Help you manage ongoing health conditions, such as diabetes or high blood pressure.
Prescribe medications.
Provide regular check-ups and health screening tests, including cancer screening.
Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare
professionals work as a team with your family doctor or nurse
practitioner to help you stay healthy and get the care you need
throughout your life. It is often the first place people go when
they need health care.​
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
If you are experiencing a medical emergency,
call 911 or go to the nearest emergency room.
Need an Appointment?
If you are a client of Pinecrest-Queensway or South Nepean Community Health Centre and require an appointment, please call to book an appointment at your site:
Our Model of Care
At a community health centre, we care for the whole person. We know that health is affected by more than visits to a medical clinic. Things like safe housing, healthy food, income, education, social support and access to services can all affect a person’s health.
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Our team works together to provide care, support and connections to community resources that help people live healthier lives.
Locations in Ottawa
2
Pinecrest-Queensway
South Nepean
What Can Family Doctors and Nurse Practitioners Help With?
Family doctors and nurse practitioners can:
Diagnose and treat common illnesses and injuries.
Refer you to specialists when you need more specialized care.
Help you manage ongoing health conditions, such as diabetes or high blood pressure.
Prescribe medications.
Provide regular check-ups and health screening tests, including cancer screening.
Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare
professionals work as a team with your family doctor or nurse
practitioner to help you stay healthy and get the care you need
throughout your life. It is often the first place people go when
they need health care.​
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
Primary care:
Supports you at every age and stage of life.
Helps you stay healthy and feel your best.
Connects you to specialists and other services when
needed.
Helps prevent, find, and treat illnesses and health concerns.
Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare
professionals work as a team with your family doctor or nurse
practitioner to help you stay healthy and get the care you need
throughout your life. It is often the first place people go when
they need health care.​
Primary care:
Supports you at every age and stage of life.
Helps you stay healthy and feel your best.
Connects you to specialists and other services when
needed.
Helps prevent, find, and treat illnesses and health concerns.
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
Our Model of Care
Community Health Centres are non-profit organizations who are committed to helping people improve their health and well-being. In Ontario, there are 75 community health centres, that work together to share ideas, resources and best practices to improve care for everyone. Pinecrest-Queensway Community Health Centre has two locations in Ottawa (Pinecrest-Queensway and South Nepean).
community health centres
75
locations in Ottawa
2
Not sure if your child needs emergency care?
The Children’s Hospital of Eastern Ontario (CHEO) has information to help you decide when to visit the emergency department and where to get the right care for your child.
Is Your Child Sick?
Our Medical Clinic
We provides primary care.
Primary care is delivered by family doctors and nurse
practitioners. Registered nurses, dietitians, and other healthcare
professionals work as a team with your family doctor or nurse
practitioner to help you stay healthy and get the care you need
throughout your life. It is often the first place people go when
they need health care.​
Don’t have a family doctor or nurse practitioner?
Complete our intake form and a member of our team will contact you. We will help connect you with a family doctor or nurse practitioner that meets your needs.
Community health centres welcome everyone in the community. We have a focus on supporting people who may have a harder time getting the care they need. This may include:
People living on low incomes.
People from racialized and Black communities.
Newcomers, refugees and asylum seekers.
People from 2SLGBTQI+ communities.
People with disabilities, with mental health and/or substance use.
Our Approach to Care
At a community health centre, we care for the whole person. We know that health is affected by more than visits to a medical clinic. Things like safe housing, healthy food, income, education, social support and access to services can all affect a person’s health.
​
Our team works together to provide care, support and connections to community resources that help people live healthier lives.
Pinecrest-Queensway and South Nepean Community Health Centre
Pinecrest-Queensway Community Health Centre and South Nepean Community Health Centre provide primary care services for people in our community. We also work with other primary care clinics across Ottawa, so that you can get care in a location near you.
How Can We Help?
When you connect with us, we can:
Help you find a family doctor or nurse practitioner, at one of our sites or a partner clinic.
Connect you with health and community supports.
Provide services in your language.
If you receive primary care through our centre or one of our partner clinics, you may be able to access:
Physiotherapy
Nutrition counseling with dietitian
Mental health counseling
Medication reviews and support from a pharmacist
Gender-affirming care for trans and non-binary people aged 17 and older, including hormone therapy starts and support with surgery referrals
Women’s health services, including birth control and HPV testing
Lung Health Program that supports clients who have asthma or chronic obtrusive pulmonary disease (COPD)
Chiropody (foot care)
A referral from your doctor or nurse practitioner is required to access these services.
Other Services Available to You
Pinecrest-Queensway and South Nepean Community Health Centres offer other health and community services. You do not need to be a primary care client to use these services.
Other services offered by Pinecrest-Queensway Community Health Services
Client Rights and Responsibilities
As a client, you have the right to:
Be Respected
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Be treated with respect, courtesy, and dignity by all staff and volunteers at all times.
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Feel welcome.
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Receive services in a safe and secure environment.
Expect Quality Care
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Receive high-quality services conducted in a professional manner.
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Have a positive experience that maintains your confidentiality and privacy.
Be Heard
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Be listened to and ask questions.
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Be an active participant in making decisions about the services you receive.
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Provide feedback, positive or negative, about your experiences receiving services.
Be Informed
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Receive clear information to help you make decisions in the planning and delivery of your services.
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Receive information about services at the Centre and in the community.
As a client, you have the responsibility to:
Participate In Your Care and Services
Be Respectful
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Provide accurate and complete information so that staff can provide you with the best possible care and services.
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Follow the care plan developed in consultation with you to the best of your ability.
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Be respectful of other clients, volunteers, staff, and Centre property.
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Contact the Centre when you are unable to keep an appointment
Creating a Safe and Respectful Space
Everyone deserves to feel safe and respected at Pinecrest-Queensway Community Health Centre.
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Threatening, disruptive, or harmful behaviour will not be tolerated. This includes verbal, written, or physical harassment, threats, or actions that make others feel unsafe. Racism, oppressive language, and discriminatory remarks or actions toward staff, volunteers, students, or other clients are never acceptable.
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These behaviours go against our values of equity, inclusion, and community well-being and may lead to consequences, including loss of service
For Primary Care Providers and Clinics
Our Neighbourhood Health Model helps connect more people to primary care by increasing allied health and administrative supports in our clinics. This work is done in partnership with community primary care clinics and mental health partners.
Our model has four key components.
Supported Attachment
In collaboration with the Ottawa OHT and Ottawa West Four Rivers OHT, we support patient attachment to primary care through streamlined, coordinated intake processes including offering system navigation supports.
Digital Health
We leverage ministry supported digital health tools in such a way to enhance the navigation and coordination of the delivery of primary care services.
Enhanced Team-Based Care
We increase access to allied health resources internally at PQCHC and across network sites to grow capacity and ensure comprehensive care delivery to all patients.
Specialized Support
We connect patients from partnering community primary care clinics to specialized services (e.g., gender-affirming care, mental health, system navigation) or assume their primary care needs based on the unique patient’s profile.
Are you interested in partnering with us?
Please contact the Director of Integrated Health Services at:
613-8204922 x 3334.