About

Pinecrest-Queensway Community Health Centre is a nonprofit organization and the largest community health centre in Ontario. Our team of over 300 employees includes physicians, nurses, social workers, counsellors, dietitians, community developers, health promoters and outreach workers. We have approximately 50 student placements annually and nearly 150 active volunteers.

Our Why

Vision: Together we seek to build a safe, just, and healthy community for all.

Mission: Pinecrest-Queensway Community Health Centre is an innovative community based, multiservice centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those facing barriers to access, including those who are most vulnerable and at risk.

What We Do

We provide more than 60 health and social services to people who live in our community. We serve around 45,000 clients each year. Our more than 80 partnerships extend our services to make sure we can connect residents to the supports they need.

Who We Serve

Pinecrest-Queensway is deeply connected to the communities we serve. We pay particular attention to vulnerable groups including people living with low-income, seniors, those affected by mental illness and/or addictions, and newcomers to Canada.

Where We Serve

Pinecrest-Queensway Community Health Centre is located in Ottawa, Ontario, on the traditional unceded territory of the Algonquin Anishnaabeg people. Our employees work directly with residents in more than 60 locations. Most of our programs are focused on the Pinecrest-Queensway and South Nepean catchment areas but we have a number of services that reach out to residents across the City of Ottawa and Eastern Ontario.

About the PQ Catchment Area

Land Acknowledgement

Pinecrest Queensway Community Health Centre is located on the traditional, unceded territory of the Anishinàbe Algonquin Nation whose presence on Turtle Island reaches back to time immemorial. We are guests on this land and honour the past and ongoing contributions of First Nations, Inuit, and Métis across Canada. As an agency dedicated to healing, we acknowledge ongoing injuries caused by colonialism and racism and their pervasive impact on Indigenous peoples and communities. We are a diverse community that values cultural humility, safety, and pluralism. We are committed to working towards repair and restoration. We recognize that healing happens through continuous learning. We respect our connections with others and the land upon which we live, work, and play.

Alexa Young, CA

Our Approach

We value equity, diversity, caring and inclusion. We accept
people without judgement and support them where they are at in their life.

PQ's Equity, Diversity and Inclusion Framework

Accessibility Pledge

The Pinecrest-Queensway Community Health Centre strives to provide services to everyone in a welcoming and supportive environment, including those living with disabilities.

We will continue to consider the individual needs of people with disabilities by:

Considering both individual and special needs in the creation or application of PQCHC policies and procedures
Communicating with clients in a way that meets their individual needs
Welcoming feedback and suggestions about services in a variety of formats
Welcoming accompanying support people
Offering a range of assistive devices
Welcoming service animals
Ensuring emergency responses address accessibility needs
Training staff and volunteers to provide the best possible service
Providing opportunities for continuous improvement and regular review of accessibility policies and procedures
Ensuring that this information is available in both official languages
The PQCHC encourages clients, wishing to see a complete copy of this policy, to speak to their service provider.